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Refund Policy

Last Updated: June 15, 2024

1. Return & Refund Policy Overview

At Little Pepe Geo USA, we take great pride in the quality of our geographic collectibles. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a comprehensive return and refund policy to ensure your shopping experience remains positive.

This Refund Policy outlines the terms and conditions under which you may return products purchased from our website and receive a refund or exchange. By making a purchase from Little Pepe Geo USA, you agree to the terms of this policy.

2. Eligibility for Returns

2.1 Standard Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Item(s) must be returned within 30 days of delivery
  • Item(s) must be in original condition, unused, and undamaged
  • Item(s) must be in the original packaging
  • Original proof of purchase must be provided

2.2 Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Notify us within 48 hours of receiving the item
  • Provide clear photos of the damage or defect
  • Do not attempt to use or repair the item

For damaged or defective items, we will provide a full refund or replacement at no additional cost to you.

2.3 Incorrect or Missing Items

If you receive an incorrect item or if items are missing from your order:

  • Contact us within 48 hours of receiving your order
  • Provide your order number and details of what is incorrect or missing

We will promptly send the correct item(s) or issue a refund for the missing item(s).

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized products
  • Digital products or downloadable content
  • Gift cards
  • Items marked as "Final Sale" or "Non-Returnable"
  • Items that have been used, damaged, or altered after delivery
  • Items returned more than 30 days after delivery

4. Return Process

4.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call +1 (207) 650-9497
  2. Provide your order number, the item(s) you wish to return, and the reason for the return
  3. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved
  4. You will receive specific instructions for packaging and returning your item(s)

4.2 Return Shipping

Please note the following regarding return shipping:

  • All returns must include the RMA number clearly marked on the outside of the package
  • Returns should be shipped to the address provided in the return instructions
  • We recommend using a trackable shipping method and purchasing shipping insurance
  • For standard returns, the customer is responsible for return shipping costs
  • For damaged, defective, or incorrectly shipped items, we will provide a prepaid return shipping label

4.3 Return Inspection

All returned items will be inspected upon receipt. If a returned item is found to be damaged or used in a manner beyond reasonable inspection, we reserve the right to refuse the return or reduce the refund amount.

5. Refund Process

5.1 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

  • Credit card purchases will be refunded to the same card
  • PayPal purchases will be refunded to the same PayPal account
  • Other payment methods will be refunded as appropriate

5.2 Refund Timeline

Our refund process typically follows this timeline:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 3-5 business days
  • Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

5.3 Partial Refunds

In some cases, partial refunds may be granted:

  • If an item shows signs of use or wear beyond reasonable inspection
  • If only part of a multi-item order is returned
  • If promotional discounts or coupons were applied to the original purchase

6. Exchanges

If you wish to exchange an item for a different size, color, or model:

  • Follow the standard return process as outlined above
  • Specify in your return request that you would like an exchange
  • Indicate the specific item you would like as a replacement

If the replacement item is of greater value than the original purchase, you will be required to pay the difference. If the replacement item is of lesser value, we will refund the difference to your original payment method.

7. Cancellations

7.1 Order Cancellation

You may cancel an order before it has been shipped:

  • To cancel an order, contact our customer service team as soon as possible
  • Orders that have already been shipped cannot be canceled and must follow the standard return process

7.2 Refunds for Canceled Orders

For successfully canceled orders:

  • A full refund will be issued to your original payment method
  • Refunds for canceled orders typically process within 3-5 business days

8. Warranty Information

Little Pepe Geo USA products come with a 2-year limited warranty against manufacturing defects. This warranty covers:

  • Structural integrity issues
  • Material defects
  • Craftsmanship flaws

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by improper handling or care
  • Damage from exposure to extreme conditions
  • Modifications or alterations made by the customer

To make a warranty claim, please contact our customer service team with details of the defect and proof of purchase.

9. Contact Information

If you have questions about our return and refund policy, please contact us:

Little Pepe Geo USA
43965 Dewayne Trail Apt. 854
Mekhiland, TX 87560
+1 (207) 650-9497
[email protected]

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (EST), and Saturday, 10:00 AM to 4:00 PM (EST).

10. Amendments to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.